All systems are operational
Maintenance
Database Servers Scheduled Maintenance - Jun 28, 11:00PM - 01:00AM EST

We will be performing maintenance on our main database servers for Zaxaa on Friday, June 28, 2019, between 11:00 PM - 01:00 AM EST. This maintenance is for upgrading hardware on the server environment for performance and scalability. Due to the maintenance, it will incur downtime for our main database servers and will cause all of Zaxaa features will not be available during the maintenance.

A two-hour window is allocated, however, the actual downtime should be much less.

For immediate support during the maintenance window, please reach us out via email help@zaxaa.com.

Past Incidents

Thursday 2nd May 2019

No incidents reported

Wednesday 1st May 2019

No incidents reported

Tuesday 30th April 2019

No incidents reported

Monday 29th April 2019

No incidents reported

Sunday 28th April 2019

User Dashboard and Shopping Cart Database Servers Synchronization Issues

We experienced issues with some our database servers that weren't in sync which caused some of PayPal Adaptive recurring billings are charged multiple times. This issue has also caused Zaxaa Payment Notification (ZPN) services stopped working.

We've been able to fix the issue and are now working to refund the multiple charged recurring billings and resend ZPNs that were not sent. We are also still monitoring closely the database servers which have been fixed.

Saturday 27th April 2019

No incidents reported

Friday 26th April 2019

No incidents reported